The Learning Cloud caters to thousands of users across the globe, giving teams on-demand access to self-service libraries and helpful training materials and resources. The Learning Cloud grows and scales with your team.Take a blended learning approach with instructor-led training, eLearning, and interactive features like knowledge checks, quizzes, flip cards, and more. Use microlearning to create bite-sized training content to increase adherence and retention. Deliver better support experiences through personalized learning.Support reps have on-demand access to training content, tools, and resources through self-service libraries. When reps spend less time searching for materials, they can spend more time on tasks that drive results. Keep all your training resources in a centralized location. Create a self-service library with the Learning Cloud.The Learning Cloud scales with your team to allow you to provide a 1:1 coaching experience for in-office, remote, and hybrid teams. Use our Reporting APIs to push training data into other systems.Įquip your support team with the training and resources they need to help your customers thrive. Measure team performance and analyze trends. Create customized views and reports with a full-featured report builder. Tie training initiatives back to customer success metrics like NPS and CSAT scores to understand training effectiveness and impact. Identify opportunities for improvement via reporting.Identify knowledge gaps and build skills through video, in-person, and written assessment tools.
WORKRAMP 40M SALESFORCE SLACK SUSA SOFTWARE
The software company, which is based in San Francisco, offers a platform that helps corporate teams to build and deliver learning content, which is then tracked and analyzed.
WORKRAMP 40M SALESFORCE SLACK SUSA SERIES
On June 30th, WorkRamp announced it had raised a 40 million Series B funding led by Iconiq Capital. The Learning Cloud makes it easy to create simulations and virtual roleplays. WorkRamp nabs 40M to expand its corporate learning platform. This ensures reps are optimizing their performance on an ongoing basis. Real-time feedback helps reps understand strengths and weaknesses and customer pain points.
Use real-time feedback to help reps support customers.Help reps improve their skills, product knowledge, and customer-centric approach to accelerate response times, improve response quality, and elevate the overall customer experience. Personalized training, certifications, and coaching help you create a world-class support team that can resolve customer issues quickly. Providing exceptional customer support starts with arming your team with the right tools, processes, and training. Delightful customer experiences not only satisfy customers in the moment but also foster brand loyalty and advocacy.
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